Service organizations

The strengths of service organizations are speed, professionalism, and employee expertise. The key to maximum customer satisfaction is fast and trouble-free communication between dispatchers, technicians, and the client.

What we can help with

Deploy a set of first-class technologies combined in an all-in-one solution tailored exactly to your industry. Turn your services from reactive to proactive.    Resource planning and optimization - with field service management technologies, your employees will always be in the right place at the right time and equipped with everything needed to professionally deliver an order. Integration with existing software - you can integrate flexible solutions with existing applications that you already use. Your business with Dynamics 365 and Microsoft Teams. Invite anyone in your organization to view and contribute to Dynamics 365 customer records within the flow of a Microsoft Teams chat or channel.

Resolve customer issues the first time, every time

Deliver proactive service

Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem.

Deliver differentiated service engagements

Provide access to the right information at the right time. Increase first-time fix rates and technician productivity with:

  • Smart route planning.
  • Internet of Things (IoT) integration.
  • Remote expert collaboration using mixed reality.

 

Maximize technician utilization and minimize travel time

Help dispatchers achieve business objectives with:

  • Embedded optimization within the schedule board.
  • Schedules to meet service-level agreements (SLAs).
  • Predictive travel time and work duration.

 

Track and manage assets to reduce downtime

Define attributes that characterize different assets with:

  • Ability to pinpoint asset locations and hierarchy.
  • Geofencing capabilities.
  • Monitor asset properties over time.
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